Payment and Delivery
Payment and Delivery
Last updated: 2026-05-22
On this page we explain clearly how you can pay safely at Polikrami, and when and how your order will reach you.
1. Payment Methods
1.1 Credit / Debit Card (İş Bankası Virtual POS)
When you complete your order, you are directed to İş Bankası's 3D Secure infrastructure. You confirm your payment there via SMS verification.
- Accepted cards: Visa, Mastercard.
- Your card details are not stored in Polikrami's systems. Card number, expiry date and CVV are processed exclusively within İş Bankası's infrastructure.
- Polikrami only receives confirmation of whether the payment was successful.
- Instalment options depend on your card and İş Bankası campaigns; they are shown on the payment page before you place your order.
1.2 Other Methods (Coming Soon)
We plan to add the following methods in the future — this page will be updated when they become available:
- Bank transfer / EFT
- Cash on Delivery (domestic orders only)
- Gift voucher redemption
2. Invoicing
- An E-Archive Invoice is issued for every order and sent to your e-mail address.
- The invoice is issued with your full name and Turkish National ID number — this is required under Tax Procedure Law (VUK m.230).
- For a corporate invoice (issued to a company), select the "Corporate Invoice" option at the time of ordering and enter your tax office and tax number.
- You can access all your invoices under your order history.
3. Shipping Process
3.1 Processing Time
After order confirmation, your items are packed within 1–3 business days. Items in stock are prepared on the same day; made-to-order items may take a little longer.
3.2 Courier
- Our PTT Kargo integration is coming soon; until then, orders are dispatched with our contracted courier partner.
- Once a tracking barcode is generated, you will be notified by SMS and e-mail.
- An online tracking link is included in the notification.
3.3 Delivery Time
- Domestic (Turkey): Processing plus shipping — estimated total 2–7 business days.
- International: Varies by destination; estimated 7–15 business days for EU countries.
- Legal maximum: 30 days (6502 sayılı kanun).
- Force majeure events such as severe weather or operational issues at the courier may extend this period; we will inform you if that happens.
3.4 Delivery Address
- Delivery is made to the address you provided at the time of ordering.
- If the address is entered incorrectly or incompletely, or if the parcel is returned because the recipient was unavailable, the cost of a second delivery attempt is the Recipient's responsibility.
- If the courier cannot reach the recipient, they typically make 2–3 attempts; the parcel is then held at the nearest branch for 5 business days. If it is not collected within that period, the item is returned to Polikrami — you can contact us to arrange a new delivery.
4. Shipping Costs
| Situation | Cost |
|---|---|
| Standard shipping (domestic) | Stated separately at order confirmation; may vary by campaign |
| Orders above a certain amount (campaign) | Free shipping (threshold shown on the campaign page) |
| International shipping | Calculated based on destination country and parcel weight |
| Return shipping for faulty items | Paid by Polikrami |
| Return shipping for withdrawal (right of withdrawal) | Paid by the Recipient |
5. Damage Check and Acceptance
When your parcel arrives:
- Check the outer packaging — any crushing, tearing or moisture damage?
- If there is a problem, ask the courier to record an official report; if you refuse the parcel on this basis, your rights are protected.
- If the package looks intact, sign for it and accept delivery.
- Open it and check the contents. If anything inside is damaged, notify us within 3 business days with photographs at bilgi@polikrami.com.
6. Lost or Damaged Parcels
- If a parcel is lost by the courier, Polikrami is responsible — we will either send a replacement or issue a refund.
- Polikrami is also responsible for items delivered in a damaged condition (whether or not you had an official report raised with the courier — a photograph is sufficient evidence).
- The choice of remedy is yours: replacement or refund.
7. Frequently Asked Questions
Can I track my order?
Yes. When a shipping barcode is created, you will receive an SMS and an e-mail; you can follow the progress via the tracking link.
Do you ship internationally?
Yes, to a limited number of countries. Shipping cost and delivery time vary by country. The price is calculated when you enter your address details before placing your order.
What happens if an item shown as in stock at the time of ordering turns out to be unavailable?
This situation is very rare and can occasionally occur during stock updates. We will notify you immediately; you can choose to receive a refund, be offered an alternative product, or wait until the item is back in stock (your order remains open and will be delivered within the extended timeframe).
Can the order date and invoice date differ?
The E-Archive invoice is issued on the same day as order confirmation. Your invoice date therefore matches your payment date.
8. Contact
For questions about order tracking, shipping or payment:
- E-mail: bilgi@polikrami.com
- Phone: +90 501 633 98 45
This text has not been reviewed by a legal adviser; for any concerns please contact: yasal@polikrami.com